Client

Dialog Axiata

(Axiata Group Berhad)

Client Description

Leading group of telecommunication companies in South-East Asia and Sri Lanka

No of Employees in SL: 3,500+

‍Project

Machine learning-based prediction tool to identify reasons behind call-center customer calls using customer behavior analysis. (Analyzes 100,000 calls details per year)

Our Engagement

Fcode Labs is providing the research development and implementation of the project.

Tech Stack

• Keras
• Tensorflow
• Python
• DynamoDB
• AWS