Case Study

Machine Learning Solution for the Telco Giant

July 26, 2024
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Client

Dialog Axiata

(Axiata Group Berhad)

Client Description

Leading group of telecommunication companies in South-East Asia and Sri Lanka

No of Employees in SL: 3,500+

Project

Machine learning-based prediction tool to identify reasons behind call-center customer calls using customer behavior analysis. (Analyzes 100,000 calls details per year)

Our Engagement

Fcode Labs is providing the research development and implementation of the project.

Tech Stack

  • Keras
  • Tensorflow
  • Python
  • DynamoDB
  • AWS

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